Refund policy

At Nashville Booted, we specialize in vintage boots—each pair is one-of-a-kind and full of character. We want you to be happy with your purchase, so we do accept returns with a quick heads-up.

Return window

If you'd like to return your boots, you must contact us within 48 hours of delivery, based on the timestamp provided by the shipping carrier's tracking information. This gives you time to inspect your boots and make sure they're the right fit and feel for you.

To start a return, email curator@nashvillebooted.com or call (615) 618-6755 with your order number.

Condition

Because these are vintage items, boots must be returned in the same condition in which they were received. They must show no signs of wear beyond initial try-on and be returned with original packaging.

Return shipping

Once we receive your return request, we'll provide instructions for sending your boots back. Nashville Booted pays for return shipping.

Refunds

Refunds are issued the same day we receive your returned boots, to your original payment method. Because shipping is always free, there are no shipping charges to refund. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

Exchanges

Exchanges are available on request. Contact us at curator@nashvillebooted.com or (615) 618-6755 to arrange one.

Damaged or incorrect items

If your boots arrive damaged or aren't the pair you ordered, contact us within 48 hours of delivery and we'll make it right.

Have questions or concerns? Just reach out—we're happy to help.

Nashville Booted · curator@nashvillebooted.com · (615) 618-6755